Q. HOW LONG WILL IT TAKE?
Please allow 7 working days for books, videos, etc., and approximately 72 hours for electronic delivery of articles. Times may vary due to volume of requests or holiday hours.
Q. HOW WILL I KNOW WHEN MY ILL REQUEST ARRIVES?
Articles - You will receive an email with the subject like "The article you requested" or "Delivery of Mintex Referral Articles" which will give you instructions to access your article on a remote server. You have a limited number of logins and days to access the article. It is best to download and save the article immediately. **NOTE: Articles come as PDFs; therefore you will need to have Adobe Reader on your computer.
Books, Videos, CDs, etc. - You will be emailed an electronic notice to your CSS email account when your item has arrived. Once you receive this, you may pick it up at the Library's Circulation Desk. If you are a distance student and need the item shipped to your home address you may respond to the arrival email with your shipping address.
Q. DO I NEED TO CHECK TO SEE IF THE CSS LIBRARY HAS A PRINT OR ELECTRONIC COPY BEFORE I MAKE A REQUEST?
Yes. Check to be sure the CSS Library does not already own the journal by searching the A to Z: Find Online & Print Journals for e-journals available in CSS databases and print journals available in the CSS Library.
Q. MAY I ABBREVIATE THE JOURNAL TITLE ON THE REQUEST?
We prefer the full title and as much information as you can provide because it allows for faster processing. To find the full title of an abbreviated journal title either: type the exact abbreviation into PubMed Journal (for medical journals only), or call the Library.
Q. CAN THE ARTICLE BE DELIVERED TO ME BY EMAIL?
Yes. Articles are automatically sent to your CSS email. If you do not want an electronic you must choose "NO" for Electronic Copy (MEDD) near the end of the ILL form. **NOTE: To ensure that CSS patrons receive their ILL requests, electronic ILL will only be sent to CSS email accounts.
When you request an article to be sent to you electronically an email message with be sent to you with a link, password, and instructions for retrieving the document on a remote server, at which point you may print or save the article. Most articles will remain on the server for 5 viewings or for 7 days after the notification is sent. Some article are sent via Article Exchange and these items are available for 3 viewings and/or 30 days.
If you are a Rover patron please put ROVER or Distance Student in the Notes box.
For more information regarding electronic delivery of Interlibrary Loan articles please go to the following MINITEX Electronic Document Delivery FAQ pages: MEDD FAQ; MEDD Troubleshooting Guide
Q. AM I ALLOWED TO PRINT ARTICLES THAT ARE DELIVERED TO MY EMAIL?
Yes. You may print or save the articles that you receive electronically. The copyright restrictions are listed so patrons are aware that they may not reproduce, share, post it online, or perform any other action that would extend beyond "fair use" according to the copyright law of the United States (Title 17, United States Code).
Q. WOULD I EVER HAVE TO PAY A FEE?
ILL is paid for by the library and provided at no charge for CSS faculty, staff, and students. However, sometimes items are not available within our consortium and if the patron would still like the item we may need to pay to borrow it. If this happens, the patron would be responsible for paying the fee. Patrons will be notified ahead of time if this should occur. Patrons would have the option to cancel the request.
Q. WHEN ARE ILL BOOKS DUE?
Due dates are set by the lending Library. Generally, materials are lent out for 4 to 16 weeks. See the paperwork included with the item at checkout for an exact due date or log in to your MnPALS account to view due dates and request renewals.
For questions about your ILL requests, please contact Jenny Lund by email, or by phone at (218) 723-6178.