Rover is a document delivery service that emails electronic copies of articles and ships physical materials to distance users. Items are requested using the online form for Rover. Your username is your library barcode number and your password is your last name. If you do not know your library barcode number you can use the barcode lookup.
Book requests via Rover are delivered by USPS. Allow time for processing and shipping. If we need to borrow the book from another library, delivery will take slower.
If you experience any difficulties or have questions, please email firstname.lastname@example.org.
Q. I NEED AN ARTICLE FROM A COURSE LIBGUIDE READING LIST. HOW DO I REQUEST IT?
Yes. This step may save you time by finding the article full-text without submitting a request. Search our A to Z list by the title of the journal or magazine. The journal you want may well be available in full-text in one of our databases. If that is the case, follow the link and get immediate access. If the journal is not listed in the A to Z list at all, then create an Interlibrary Loan Request.
Q. DO I NEED TO INCLUDE THE COMPLETE CITATIONS FOR EACH ARTICLE I WANT?
Missing information causes delays and can result in you receiving the wrong article. If you are missing part of the citation and cannot find it, contact the Library for help.
Q. DOES USING ROVER COST ME MONEY?
If you need to return books to the CSS Library via the USPS, etc. you will need to pay the return postage.
Q. WHAT IS THE TIMELINE FOR DELIVERY?
Delivery speeds vary depending on staffing and item availability. Most articles are delivered within 24 hours on business days. Plan on a week for books the CSS Library owns. At least two weeks if we need to borrow the book for you from another library. Weekends and holiday slow the process.